What is Missive
Missive brings email, chat, and task management into a single workspace. Teams collaborate directly on messages without switching between apps. Over 4,500 companies rely on it to eliminate inbox confusion and streamline communication.
Overview
Missive is an inbox collaboration platform built for teams that depend heavily on email. It consolidates email, internal chat, and task tracking so colleagues can assign messages, discuss context, and track work without leaving their inbox. Shared inboxes give everyone visibility into incoming messages and prevent duplicate replies. Teams can turn any email into a task, set due dates, and track progress alongside the conversation. The platform connects with more than 25 integrations including Google Workspace, Office 365, and popular CRMs. It fits sales, support, and service teams that need coordinated communication without adopting a full CRM or complex project management tool.
How to use Missive
Teams connect their email accounts and set up shared inboxes for addresses like sales or support. Members assign emails to specific colleagues, add internal comments directly on threads, and convert messages into trackable tasks. Automation rules can route, tag, or archive messages based on predefined conditions to reduce manual sorting.
Key Features
- Shared team inboxes with real-time visibility
- Internal chat directly on email threads
- Convert emails into assignable tasks
- Automation rules for routing and sorting
- Integrates with 25+ external apps
- Customizable workflows and layouts
- SMS and social channel support
- Analytics on team performance
- SOC 2 compliant security standards
- SAML SSO and IP restrictions on higher tiers
Ideal Customer Profile
Small to mid-sized teams that rely on shared email workflows and need better coordination without replacing their existing stack.
Best for: Seed, SMB, Mid-market