What is Zendesk
Zendesk is a customer service and support platform. It consolidates tickets, live chat, and customer data into a single workspace. Teams use it to manage inbound support requests at scale.
Key Features
- Omnichannel ticketing and routing
- AI-powered agent assistance
- Custom workflow automation
- Integrated live chat and messaging
- Built-in analytics and reporting
- CRM integrations and API access
- Self-service knowledge base portal