What is WhatFix
WhatFix provides a digital adoption platform designed to train employees directly within enterprise applications. It offers interactive walkthroughs and real-time support to reduce onboarding time. Organizations use it to improve user proficiency across complex software tools.
Overview
This platform enables organizations to create contextual training content that appears directly inside web-based applications. Users receive step-by-step guidance as they complete tasks, which eliminates the need to switch between a learning management system and the actual work interface. Administrators can build interactive walkthroughs, pop-ups, and self-help widgets without writing code. The system tracks user engagement and identifies areas where employees struggle, allowing training teams to address knowledge gaps proactively. By integrating support directly into the workflow, companies can speed up software rollouts and reduce support ticket volume.
How to use WhatFix
Teams deploy the platform by installing a browser extension or embedding a snippet of JavaScript into their web applications. Training managers then use the visual editor to create step-by-step flows that guide users through specific processes. Analytics dashboards allow operations teams to monitor completion rates and identify friction points in real time.
Key Features
- Interactive in-app walkthroughs
- No-code content authoring
- Contextual self-help widgets
- Real-time user analytics
- Automated onboarding flows
- Multi-format training support
- Integration with enterprise software
- Usage tracking and insights
Ideal Customer Profile
Large organizations with complex software stacks seeking to accelerate employee onboarding and improve software utilization rates.
Best for: Mid-market, Enterprise