What is Twig
Twig is an AI-powered support platform that handles customer issues around the clock. It connects to your data sources and takes real-time actions through API integrations. Support teams use it to cut resolution times and deflect repetitive tickets.
Key Features
- Autonomous ticket resolution 24/7
- API actions for refunds and updates
- Connects to knowledge bases and user data
- Contextual escalation to human agents
- Analytics dashboard for CX leaders
- Personalized AI response styles
- Complex question handling with trusted sources