What is Novocall
Novocall is a cloud-based business phone platform built for small and mid-market teams. It captures inbound leads through website widgets and routes them to the right reps automatically. The goal is faster response times and higher contact rates.
Overview
Novocall provides a click-to-call widget that sits on your website and lets prospects request instant callbacks. When a visitor submits their number, the platform dials them back within seconds and connects the call to an available team member. Automatic routing rules distribute calls based on schedules, round-robin logic, or custom criteria. The system also integrates with Facebook lead forms so ad responses trigger immediate outbound calls. Teams can record conversations, set up SMS reminders, and manage missed-call follow-ups from one dashboard. Pricing is tiered to accommodate individual users, small teams, and larger workspaces with more complex needs.
How to use Novocall
Install the click-to-call widget on your site, add your team members and their phone numbers, then configure scheduling and routing rules. Leads who fill out the widget or connected Facebook forms receive an automatic callback routed to the right rep. Monitor calls, recordings, and follow-ups from the central workspace.
Key Features
- Instant callbacks for inbound leads
- Click-to-call website widget
- Automatic call routing and distribution
- Facebook lead form integration
- Customizable call scheduling
- Call recording and forwarding
- SMS reminders for scheduled calls
- Missed call follow-up automation
- Integrations with popular CRMs
Ideal Customer Profile
Small and mid-market companies that rely on inbound phone leads and want to connect prospects to reps within seconds.
Best for: Seed, SMB, Mid-market