What is Zonka Feedback
Zonka Feedback provides survey software designed to gather customer insights across multiple channels. Teams use it to measure satisfaction through metrics like Net Promoter Score. The platform helps organizations capture actionable responses at various touchpoints.
Overview
Zonka Feedback is a customer experience management platform that enables businesses to create and distribute surveys. Users can build questionnaires using ready-made templates or design custom forms tailored to specific needs. The tool supports distribution via email, SMS, web widgets, and in-app triggers to reach audiences where they engage most. Response data flows into a centralized dashboard where teams can analyze trends and track performance over time. The platform also offers integrations with popular CRM and helpdesk systems to keep feedback connected to existing workflows. Organizations rely on it to close feedback loops and improve service delivery based on real customer input.
How to use Zonka Feedback
Teams typically deploy Zonka Feedback by embedding survey forms at key points in the customer journey, such as after a purchase or support interaction. Responses are automatically collected and visualized in dashboards, allowing stakeholders to monitor satisfaction scores and follow up on negative feedback promptly.
Key Features
- Customizable survey builder with templates
- Net Promoter Score tracking
- Multi-channel distribution (email, SMS, web, in-app)
- Real-time reporting dashboards
- Automated trigger-based survey delivery
- CRM and helpdesk integrations
- Offline survey collection capability
- Sentiment analysis on open-ended responses
- White-labeling options for branding
- Role-based access and team collaboration
Ideal Customer Profile
Customer experience and support teams at mid-sized to large organizations seeking a structured way to measure and act on client feedback.
Best for: Mid-market, Enterprise, SMB