What is RocketPhone
RocketPhone is a telephony layer that lives inside Salesforce. It handles call routing, recording, and data capture without toggling between tools. Sales and service teams use it to shorten admin work and log activity automatically.
Key Features
- Native Salesforce telephony integration
- Automatic call logging and transcription
- In-app dialing from CRM records
- Conversation intelligence with sentiment analysis
- Real-time coaching and call monitoring
- Workflow triggers based on call outcomes
- Supports inbound and outbound routing
- Analytics dashboards inside Salesforce